TELEHEALTH URGENT CARE VIDEO VISITS
In addition to coming in to one of our Orange County urgent care locations, we now also offer easy telehealth urgent care video visits to help you get the medical care you need from the convenience of your home or work.
Hoag Urgent Care is the Better Choice for Telehealth Services
Seamless, Complete Care
Come right in to our nearby locations if you need an in-person exam, x-rays or lab tests.
See a Hoag Urgent Care Provider
See the same trusted provider you would if you were to visit in person.
Make A Reservation
To make a telemedicine video visit reservation for today, or even later this week, follow the steps below (no app or download needed):
Online telehealth visits are available: Mon-Fri 8am – 8pm and Sat-Sun: 8am to 5pm
1. Select your nearest Hoag Urgent Care location.
(*You can select any location, however, in the event the provider needs you to come in, (such as for x-rays, blood work, etc), if you select your nearest location, you will usually be able to see the same provider in person that you saw via video.)
2. Select “Reserve My Spot” for your preferred location.
3. Select “VIDEO VISIT”from the drop-down menu as your primary reason for visit and complete the form. (If there are no available reservation times, please call us and we can try to fit you in.)
4. You will be called or texted with a link to complete the check-in process via phone.
When your provider is ready, you will receive a link by text to connect to the video visit. Simply click on that link, enter your name and select “Join Session”.
Telehealth Urgent Care Services FAQs
General Questions
What types of conditions does Hoag Urgent Care treat via telemedicine?
Hoag Urgent Care treats most illnesses and injuries over video. If your issue does require an in person visit, lab tests, or x-rays, we will seamlessly complete your visit in person the same day. Most of the time you will be able to continue your visit with the same provider.
What if I end up needing an in-person exam, labs or an xray?
If an in-person exam is needed depending on your symptoms, the provider can ask you to come right in to any of our locations as part of the same visit, with no extra copay.
Can you treat children by video?
Yes. We treat both adults and children. For any patient under 18, a parent must be available during the visit.
Does the provider have access to my medical records?
If you are an existing Hoag Urgent Care or Hoag Medical Group patient, we will have access to your medical records during the video visit. We will also chart your video visit and maintain your records.
Will I see a Hoag provider?
Yes. Your video visit will be conducted by the same providers you would see if you were in person. The provider you see will be at a Hoag Urgent Care location and available if it becomes necessary for you to complete your visit in person.
Can I use Hoag Urgent Care from another state or country?
At this time, if you are a past Hoag Urgent Care or Hoag Medical Group patient, then yes. Established patients can utilize our video visit service from anywhere. This may change based on national healthcare guidelines.
Are video visits safe and secure?
All security safeguards are taken with our telemedicine platform. We are committed to protecting the privacy of every individual who uses our services.
We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent.
Can I get a summary from my online telehealth visit?
Yes. You can access a summary of your visit and your care instructions via the Hoag MyChart app. If you do not have an account, CLICK HERE TO CREATE AN ACCOUNT NOW.
Billing / Insurance
Can I use insurance for a telemedicine visit?
To increase access to healthcare, most insurance plans are currently allowing telehealth near me. If we accept your insurance for an in-person visit, we should also accept your same insurance for a telemedicine urgent care visit. If your insurance is not accepted, we also accept credit card payments for your visit.
How much does a video visit cost?
Your copay is determined by your insurance plan and is almost always the same copay that would apply for an in-person urgent care visit.
Prescriptions
Will I be able to get a prescription?
We cannot guarantee a prescription. It is up to the provider to determine the most appropriate treatment. Some controlled substances require printed prescriptions and may not be offered via video.
How are prescriptions sent to the pharmacy?
If you are prescribed medication during your video visit, the provider will electronically send your prescription to the pharmacy of your choice.
How long will it take for my prescription to be ready?
Prescriptions are sent immediately to your pharmacy. We recommend contacting your pharmacy to find out when your prescription will be ready.
Pros of Telehealth
- Convenience:
Telehealth eliminates the need for travel, allowing patients to access care from the comfort of their home. This is especially beneficial for individuals with mobility issues, transportation challenges, or busy schedules. - Increased Access to Care:
Telehealth expands healthcare access to rural or underserved areas where providers may be scarce. It also allows patients to consult with specialists who might otherwise be geographically out of reach. - Time Savings:
Virtual appointments typically require less time than in-person visits, as they eliminate waiting room delays and commuting time. - Continuity of Care:
Telehealth enables consistent follow-ups and check-ins, ensuring patients stay on track with their treatment plans and medication adherence. - Reduced Exposure to Illnesses:
Patients avoid crowded waiting rooms, reducing their risk of exposure to contagious illnesses such as colds, flu, or COVID-19. - Cost Savings:
Telehealth can save money by reducing transportation costs, childcare expenses, and even healthcare costs due to fewer missed appointments and more efficient care. - Improved Mental Health Access:
Many patients feel more comfortable discussing mental health concerns in a private, familiar environment, leading to better outcomes.
Cons of Telehealth
There are some limitations to telemedicine, so if you are looking for telehealth near me, Hoag Urgent Care is the best solution. We eliminate the limitations by having convenient urgent care locations throughout Orange County.
- Limited Physical Examination:
Telehealth is less effective for conditions requiring hands-on examination, such as certain injuries, skin conditions, or diagnostic tests. With Hoag Urgent Care telemedicine near me, if an in-person exam is needed depending on your symptoms, the provider can ask you to come right in to any of our locations as part of the same visit and with no extra copay. - Technical Challenges:
Some patients may lack access to reliable internet, devices, or technical knowledge, making virtual appointments difficult. If you experience are any technical issues, you can complete the visit by phone or you can come right in to any of our locations as part of the same visit and with no extra copay. - Privacy Concerns:
Many telehealth platforms are designed to be secure. Check the safeguards that your provider has in place and never share personal information unless you know your communications are secure. For the beast telehealth urgent care near me in Orange County, Hoag Urgent Care ensures all security safeguards are taken with our telemedicine services. We are committed to protecting the privacy of every individual who uses our services.We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent.