HOAG URGENT CARE FAQS

Antibiotics are used to treat bacterial infections. They will not help a viral infection. Your provider will asses your situation and will prescribe antibiotics only when medically appropriate.

Taking an antibiotic unnecessarily involves risk. First, antibiotics can produce side effects. Second, and more importantly, overuse of antibiotics makes them less effective when you really need them.

Patient satisfaction is one of our highest priorities and we want you to be happy with the care you receive, however, a high-quality medical provider will always do what is in your best interest and protect your health and well-being, even when you do not agree.

Prescription Refills

Prescriptions can not be refilled through an urgent care without an additional visit. If your primary care provider is unavailable or out of town, you will need to come in for an urgent care visit and you will need to be evaluated by our provider but a refill is not guaranteed depending on the reason for usage and the provider’s evaluation.

If you need a prescription refill from your primary care doctor please do the following:

1. The fastest way to request a prescription refill is to CONTACT YOUR PHARMACY. We are electronically linked to your pharmacy and the request will automatically be expedited.

2. Alternatively, you can use you Hoag Connect Account to request a prescription refill.

The fastest way to receive your test and lab results is by using your Hoag Connect account. CLICK HERE to sign up now.

Once you have a Hoag Connect account, you can access your health records on your mobile phone, by downloading the Epic MyChart App and selecting Hoag Connect as your organization:

• Apple App Store
• Google Play

*PLEASE NOTE: Certain tests require a return visit to get results, including STD testing. If a return visit is required, your provider should have instructed you when to return.

If you have a billing question, please contact the site supervisor at the location where you were treated.

If you require additional assistance regarding a Hoag Medical Group or Hoag Urgent Care Bill, please contact us at:

Email: HoagClinicBilling@hoag.org
Phone: 844-840-2139

If you require additional assistance regarding a Hoag Emergency Room, Physical or Occupational Therapy, Imaging, or Lab bill, please contact us at:

Email: pfs@hoag.org
Phone: 949-274-9876

We accept many PPO, HMO, and Medicare insurance plans. Please check the Insurance & Billing page for additional information.

Copayment The copayment, determined by your insurance company, is due at the time services are rendered.

Deductible If you have a deductible due, we are required to collect this amount at the time services are rendered.

Payment We accept cash, checks, and most major credit cards.

DUE TO THE HIGH VARIABILITY IN MEDICAL SITUATIONS SEEN IN URGENT CARE, EXACT TIMES CANNOT BE GUARANTEED; AT TIMES MEDICAL EMERGENCIES MAY BE GIVEN PRIORITY.

Hoag Urgent Care locations will accept new walk-ins until our posted closing times. As long as you walk in prior to our closing time, we will be able to care for you. Many of our locations’ doors will auto lock at the posted closing time and we will be unable to let you in after that time.

No. We will never close for lunch. Please walk in any time during our posted hours.

If you have a laceration and think you might need stitches, we have you covered. All Hoag Urgent Care locations are staffed with experienced and skilled providers who will have you stitched up and feeling better faster.

If you think you might have a sprain, fracture or break, come on in. All Hoag Urgent Care locations provide X-Ray services on site. The X-Rays are performed by our certified and highly trained X-Ray Technologists. A radiologist will then read every X-Ray.

All Hoag Urgent Care locations provide onsite lab services. Some labs must be sent out for results. Please note, occasionally certain labs may need to be performed off-site.

No. We are not able to perform non-urgent care orders for xrays and labs. Please contact imaging or your nearest lab.

Yes. We can provide a TB test. Please make a reservation at your preferred Hoag Urgent Care.

Between 5% and 20% of the U.S. population gets the flu each year. The illness leads to about 36,000 deaths and 200,000 hospitalizations each year, according to federal officials.

• Who should get a flu vaccine?
  All children between the ages of 6 months to 5 years.
• Adults age 65 and over.
• Individuals age 2 to 64 with underlying chronic medical conditions.
• All women who will be pregnant during influenza season.
• Residents of nursing homes and long-term care facilities.
• Children 6 months to 18 years of age who are on chronic aspirin therapy.
• Healthcare workers with direct patient care.
• Out-of-home caregivers and household contacts of children age 6 months and younger.

When should I get a flu vaccine?
The influenza vaccine is recommended during flu season, usually between October through March every year. Please obtain the vaccine early to attain maximum benefit. For children and infants who are obtaining the flu vaccine for the first time, two vaccine doses spaced at least one month apart are given.

Is the flu vaccine safe?
Most people experience no side effects from the injected influenza vaccine. Less than one-third of those who receive the vaccine will have some soreness at the vaccination site, and about 5% to 10% will experience a headache or a mild fever.

The most serious side effect that can occur after an influenza vaccination is an allergic reaction in individuals who have a severe allergy to eggs. For that reason, people who have an allergy to eggs should not receive the influenza vaccine.