HOAG URGENT CARE FAQS

Hoag Urgent Care utilizes physical distancing to keep all of our patients comfortable and protected. Patients with potentially contagious symptoms are quickly moved to an exam room, may wait in their cars or wait at home until a provider is ready for them. Others are being seen via video from their homes. Additionally, we make every effort to room all patients as soon as possible to reduce the number of people in waiting rooms at all times. Even though we may appear to be empty, we can be experiencing high visit volumes.

Regardless of where you are waiting, please let us know if we can do anything for you while you wait.

Antibiotics are used to treat bacterial infections. They will not help a viral infection. Your provider will asses your situation and will prescribe antibiotics only when medically appropriate.

Taking an antibiotic unnecessarily involves risk. First, antibiotics can produce side effects. Second, and more importantly, overuse of antibiotics makes them less effective when you really need them.

Patient satisfaction is one of our highest priorities and we want you to be happy with the care you receive, however, a high-quality medical provider will always do what is in your best interest and protect your health and well-being, even when you do not agree.

Prescription Refills

Prescriptions can not be refilled through an urgent care without an additional visit. If your primary care provider is unavailable or out of town, you will need to come in for an urgent care visit and you will need to be evaluated by our provider but a refill is not guaranteed depending on the reason for usage and the provider’s evaluation.

If you need a prescription refill from your primary care doctor please do the following:

1. The fastest way to request a prescription refill is to CONTACT YOUR PHARMACY. We are electronically linked to your pharmacy and the request will automatically be expedited.

2. Alternatively, you can use you Hoag Connect Account to request a prescription refill.

The fastest way to receive your test and lab results is by using your Hoag Connect account. CLICK HERE to sign up now.

Once you have a Hoag Connect account, you can access your health records on your mobile phone, by downloading the Epic MyChart App and selecting Hoag Connect as your organization:

• Apple App Store
• Google Play

*PLEASE NOTE: Certain tests require a return visit to get results, including STD testing. If a return visit is required, your provider should have instructed you when to return.

If you have a billing question, please contact the site supervisor at the location where you were treated.

If you require additional assistance regarding a Hoag Medical Group or Hoag Urgent Care Bill, please contact us at:

Email: HoagClinicBilling@hoag.org
Phone: 844-840-2139

If you require additional assistance regarding a Hoag Emergency Room, Physical or Occupational Therapy, Imaging, or Lab bill, please contact us at:

Email: pfs@hoag.org
Phone: 949-274-9876

We accept many PPO, HMO, and Medicare insurance plans. Please check the Insurance & Billing page for additional information.

Copayment The copayment, determined by your insurance company, is due at the time services are rendered.

Deductible If you have a deductible due, we are required to collect this amount at the time services are rendered.

Payment We accept cash, checks, and most major credit cards.

DUE TO THE HIGH VARIABILITY IN MEDICAL SITUATIONS SEEN IN URGENT CARE, EXACT TIMES CANNOT BE GUARANTEED; AT TIMES MEDICAL EMERGENCIES MAY BE GIVEN PRIORITY.

Hoag Urgent Care locations will accept new walk-ins until our posted closing times. As long as you walk in prior to our closing time, we will be able to care for you. Many of our locations’ doors will auto lock at the posted closing time and we will be unable to let you in after that time.

No. We will never close for lunch. Please walk in any time during our posted hours.