FREQUENTLY ASKED QUESTIONS

Children

We treat patients from infancy through geriatrics. Our education, training and experience enables us to provide continuity of care for your entire family.

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Prescription Refills

1. The fastest way to request a refill is to CONTACT YOUR PHARMACY. We are electronically linked to your pharmacy and the request will automatically be expedited.

2. Alternatively, you can use the Follow My Health patient portal to request a prescription refill.

3. Call the Hoag Urgent Care location where you were treated. This method can take up to 7 days.

*Please note that not all prescriptions can be refilled through an urgent care without an additional visit.

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Test Results

The fastest way to receive your test and lab results is by using the Follow My Health patient portal. CLICK HERE to sign up now.

On your mobile phone, you can download the Follow My Health App:

*PLEASE NOTE: Certain tests require a return visit to get results, including STD testing. If a return visit is required, your provider should have instructed you when to return.

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X-Rays

If you think you might have a sprain, fracture or break, come on in. All Hoag Urgent Care locations provide X-Ray services on site. The X-Rays are performed by our certified and highly trained X-Ray Technologists. A radiologist will then read every X-Ray.

Stitches

If you have a laceration and think you might need stitches, we have you covered. All Hoag Urgent Care locations are staffed with experienced and skilled providers who will have you stitched up and feeling better faster.

Insurance & Copays

Insurances Accepted We accept many PPO, HMO, and Medicare insurance plans. Please check the Insurance & Billing page for additional information.

Copayment The copayment, determined by your insurance company, is due at the time services are rendered.

Deductible If you have a deductible due, we are required to collect this amount at the time services are rendered.

Payment We accept cash, checks, and most major credit cards.

Billing

Billing Questions For billing inquiries, please contact the site supervisor at the location where you were treated using the form below.

If you require additional assistance, further support can be provided at:

Email: hbodepositoffice@stjoe.org

Phone 855-221-8046

Online Check-in & Wait Times

If you have not yet had the opportunity to try our online check-in and wait times, we encourage you to take a look as it has proven to save patients time when they need medical care.

To hold your place in line:
1. Select your location
2. Select the “Reserve My Spot” button
3. Select your preferred time, complete the simple form, and we will hold your spot.
*If your preferred time is not available, we always welcome walk-in patients without a reservation during regular office hours.

To view wait times:
1. Find your location and the current wait time will be shown
2. Wait times are subject to change

DUE TO THE HIGH VARIABILITY IN MEDICAL SITUATIONS SEEN IN URGENT CARE, EXACT TIMES CANNOT BE GUARANTEED; AT TIMES MEDICAL EMERGENCIES MAY BE GIVEN PRIORITY.

Labs

All Hoag Urgent Care locations provide onsite lab services. Some labs must be sent out for results. Please note, occasionally certain labs may be performed off-site.

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Antibiotics

Antibiotics are used to treat bacterial infections. They will not help a viral infection. Your provider will asses your situation and will prescribe antibiotics only when medically appropriate.

Taking an antibiotic unnecessarily involves risk. First, antibiotics can produce side effects. Second, and more importantly, overuse of antibiotics makes them less effective when you really need them.

Patient satisfaction is one of our highest priorities and we want you to be happy with the care you receive, however, a high-quality medical provider will always do what is in your best interest and protect your health and well-being, even when you do not agree.

Flu Vaccine

Why do I need a flu vaccine?
Between 5% and 20% of the U.S. population gets the flu each year. The illness leads to about 36,000 deaths and 200,000 hospitalizations each year, according to federal officials.

Who should get a flu vaccine?
All children between the ages of 6 months to 5 years Adults age 65 and over Individuals age 2 to 64 with underlying chronic medical conditions All women who will be pregnant during influenza season Residents of nursing homes and long-term care facilities Children 6 months to 18 years of age who are on chronic aspirin therapy Healthcare workers with direct patient care Out-of-home caregivers and household contacts of children age 6 months and younger.

When should I get a flu vaccine?
The influenza vaccine is recommended during flu season, usually between October through March every year. Please obtain the vaccine early to attain maximum benefit. For children and infants who are obtaining the flu vaccine for the first time, two vaccine doses spaced at least one month apart are given.

Is the flu vaccine safe?
Most people experience no side effects from the injected influenza vaccine. Less than one-third of those who receive the vaccine will have some soreness at the vaccination site, and about 5% to 10% will experience a headache or a mild fever. The most serious side effect that can occur after an influenza vaccination is an allergic reaction in individuals who have a severe allergy to eggs. For that reason, people who have an allergy to eggs should not receive the influenza vaccine.