HOAG URGENT CARE TELEHEALTH VIDEO VISITS

In addition to coming into to one of our 13 urgent care locations, we are now also offering telehealth video visits to help you get the medical care you need from the convenience of your home.


Hoag Urgent Care is the Better Choice for Telehealth

See a Hoag Urgent Care Provider

See the same trusted provider you would if you were to visit in person.

Seamless, Complete Care

Come right in to our nearby locations if you need x-rays and lab tests.

Two Great Options for Connecting to Hoag Urgent Care Telehealth:

ON-DEMAND:
Start a video visit now with the next available provider using the Hoag Connect MyChart app:

IF YOU HAVE THE HOAG CONNECT MYCHART APP:

  • Open the Hoag Connect MyChart app and login
  • Select “Menu”
  • Select “Urgent Care Provider Video Visit”
  • Confirm your location
  • At this point you will be in line while you complete the following:
  • Answer questions about your reason for visit
  • Confirm your health insurance
  • Provide method of payment for your copay
  • A provider will be with you as quickly as possible
  • Wait times may vary between 5 and 30 minutes
  • If you need assistance, please call 949-557-0720

IF YOU WOULD LIKE TO GET THE HOAG CONNECT MYCHART APP:

STEP 1: CREATE YOUR HOAG CONNECT ACCOUNT

STEP 2: GET THE APP

You can access your Hoag Connect account, by downloading the Epic MyChart app and selecting Hoag Connect as your organization:

App Store DownloadGoogle Play

 

 

*Note: If you use Epic MyChart app for Hoag Hospital, this is a separate organization. You will still need to create your Hoag Connect account and link it within the Epic MyChart App.

 

STEP 3: FOLLOW THE INSTRUCTIONS ABOVE FOR THOSE WHO HAVE THE HOAG CONNECT MYCHART APP

Your first time using the app, you may need to reenter your insurance. Once it is verified, you will no longer need to do this.

SCHEDULED:
Make a reservation for later today, or even later this week, for a video visit using a mobile phone or computer (no app or download required)

1. From the list below, select your nearest Hoag Urgent Care location.
(*You can select any location, however, in the event the provider needs you to come in, (such as for x-rays, blood work, etc), if you select your nearest location, you will usually be able to see the same provider in person that you saw via video.)

2. Select “VIDEO VISIT” from the drop-down menu as your primary reason for visit and complete the form. (If there are no available reservation times, please call us and we will try to fit you in.)

3. You will be called to complete the check-in process via phone.

4. When your provider is ready, you will receive a link by text to connect to the video visit. Simply click on that link, enter your name and select “Join Session”.

HOAG URGENT CARE TELEHEALTH FAQs

General Questions

What types of conditions does Hoag Urgent Care treat through telehealth?

Hoag Urgent Care treats most illnesses and injuries over video. If your issue does require an in person visit, lab tests, or x-rays, we will seamlessly complete your visit in person. Most of the time you will be able to continue your visit with the same provider.

Can you treat children by video?

Yes. We treat both adults and children. For any patient under 18, a parent must be available during the visit.

Does the provider have access to my medical records?

If you are an existing Hoag Urgent Care or Hoag Medical Group patient, we will have access to your medical records during the video visit. We will also chart your video visit and maintain your records.

Will I see a Hoag provider?

Yes. Your video visit will be conducted by the same providers you would see if you were in person. The provider you see will be at a Hoag Urgent Care location and available if it becomes necessary for you to complete your visit in person.

Can I use Hoag Urgent Care from another state or country?

If you are a past Hoag Urgent Care or Hoag Medical Group patient, then yes. Established patients can utilize our video visit service from anywhere.

Are video visit safe and secure?

All security safeguards are taken with our video platform. We are committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent.

Billing / Insurance

Can I use insurance for a video visit?

To increase access to healthcare, most insurance plans are currently allowing video visits. If we accept your insurance for an in-person visit, we should also accept your same insurance for a video visit. If your insurance is not accepted, we also accept credit card payments for your visit.

How much does a video visit cost?

Your copay is determined by your insurance plan and is almost always the same copay that would apply for an in-person urgent care visit.

What is the cost if I need care for a COVID issue?

Many insurance plans are waiving the copay for visits related to COVID. The copay will be verified prior to your visit.

Prescriptions

Can I get a prescription?

We cannot guarantee a prescription. It is up to the provider to determine the most appropriate treatment. Some controlled substances require printed prescriptions and may not be offered via video.

How are prescriptions sent to the pharmacy?

If you are prescribed medication during your video visit, the provider will electronically send your prescription to the pharmacy of your choice.

How long will it take for my prescription to be ready?

Prescriptions are sent immediately to your pharmacy. We recommend contacting your pharmacy to find out when your prescription will be ready.